Transactions can sometimes fail when going to or from a bank via ACH when buying or withdrawing Worthy bonds. Below are some common reasons your transaction(s) may fail, along with possible solutions:
1. Insufficient Funds: There may be insufficient funds in your bank or credit union account to complete the transaction (i.e. you bought $100 worth of bonds but only have $50).
Solution: Check your account balance and ensure that you have enough funds to cover the transaction. If necessary, deposit more funds into your account before trying to buy again.
Note: If you try to buy bonds with insufficient funds too many times, your account will be frozen and require identity verification to access it again.
2. Frozen Account: A bank or credit union account has been frozen, possibly due to suspicious activity or other security concerns.
Solution: Contact your financial institution to understand why the account was frozen and follow their instructions to unfreeze it.
3. Technical Errors: Sometimes transactions fail due to technical errors either at the bank's end or the platform's end.
Solution: Try re-initiating the transaction later or contact customer support for assistance.
6. Other Reasons: A bank or credit union may reject the transaction for other unspecified reasons.
Solution: Contact your financial institution to understand the specific reason for the failure and how it can be resolved.
If a transaction fails, we strongly recommend contacting your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed. For any further assistance, contact us via chat or email at firstname.lastname@example.org and we'll be happy to help.