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Why did my transaction fail?
Why did my transaction fail?

Why didn’t my transfer go through?

John Lasak avatar
Written by John Lasak
Updated over a week ago

Transactions can sometimes fail when going to or from a bank via ACH when buying or withdrawing Worthy bonds. Below are some common reasons your transaction(s) may fail, along with possible solutions:

1. Insufficient Funds: There may be insufficient funds in your bank or credit union account to complete the transaction (i.e. you bought $100 worth of bonds but only have $50).

  • Solution: Check your account balance and ensure that you have enough funds to cover the transaction. If necessary, deposit more funds into your account before trying to buy again.

    • Note: If you try to buy bonds with insufficient funds too many times, your account will be frozen and require identity verification to access it again.

2. Frozen Account: A bank or credit union account has been frozen, possibly due to suspicious activity or other security concerns.

  • Solution: Contact your financial institution to understand why the account was frozen and follow their instructions to unfreeze it.

3. Technical Errors: Sometimes transactions fail due to technical errors either at the bank's end or the platform's end.

  • Solution: Try re-initiating the transaction later or contact customer support for assistance.

6. Other Reasons: A bank or credit union may reject the transaction for other unspecified reasons.

  • Solution: Contact your financial institution to understand the specific reason for the failure and how it can be resolved.

If a transaction fails, we strongly recommend contacting your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed. For any further assistance, contact us via chat or email at and we'll be happy to help.

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